Frequently Asked Questions
Product Questions
While all dogs and cats are different, it is typical to see results as early as four weeks, but on average between 6-10 weeks, when using the full regimen of the Plus Chews or Plus Powders alongside the Tear Stain Wipes or Solution. When using the Natural Chews or Natural Powders in combination with the Tear Stain Wipes or Solution, it may take up to 12 weeks to see the results. Since our products are addressing tear stains from the inside out, it does take some time for your pet's body to adjust and rebalance, during this time the wipes and solution will help clean the fur that is stained from previous tears.
Our customers usually start seeing results around the three month mark. Since our products are addressing tear stains from the inside out, it does take some time for your fur baby's body to adjust.
If pet parents use the full regimen of a treat or powder in combination with a solution or wipe for at least three months and do not see any improvement, consider also adjusting your pet's diet. An unbalanced diet or certain ingredients may be exasperating the tear staining issue. Eliminate food or treats that have corn, wheat, soy, or food coloring that may trigger allergies. Distilled water is also best for drinking water, as water minerals found in tap water may also add to tear staining.
Angels' Eyes may reduce the discharge but will not stop it completely as eyes naturally need some moisture.
While Angels' Eyes Chews and Powders help prevent tear stains from forming, a dog or cat may still have fur staining left over from previous tears. If this is the case, we recommend using the Angels' Eyes Wipes and/or Solution to help clean the fur. Regular grooming is also recommended.
Angels' Eye products are recommended by veterinarians around the globe; however, you should contact your own vet regarding your dog's/cat’s individual situation.
It is made in Sunrise, Florida
For all Angels' Eyes products the "Best Buy" date is stamped on the label or the bottom of the jar and our products will have an 18-24 month "Best Buy" date.
Most of our customers have told us the easiest way to administer Angels’ Eyes is to add the recommended weight amount as specified on the packaging and can be given during or after mealtime. Some people may mix it with a small amount of baby food, cottage cheese, yogurt, peanut butter, sugar free apple sauce, etc, to increase acceptability.
Shipping Questions
Most purchases leave our warehouse within 2 business days of receipt of your order. Orders received Monday – Thursday before noon (EST) will ship out the same day. Orders received after noon (EST) on Friday, Saturday, or Sunday will ship out Monday. Once your order has been processed, you will receive a shipment notification via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice, please check your spam folders.
If you live within the continental United States we now offer free shipping.
Currently, we are only able to ship to addresses within the continental United States (we are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO addresses (AA & AP). International shipping is not available.
Returns Questions
You have 30 calendar days from date you purchased from AngelsEyesOnline.com. To be eligible for a return and full refund, your item must be in the original packaging, unused, and in the same condition in which you received it. Sale items can only be refunded for the amount paid per the relative sale price.
All opened items may be eligible for an exchange of equal or lesser value if they are defective, damaged, or you are unsatisfied with the product.
To inquire about a refund or an exchange, please email us at info@angelseyesonline.com.
Upon approval, return instructions will be provided.
For items not purchased on AngelsEyesOnline.com, returns or exchanges must be completed through the retailer and is subject to the sellers’ return policy.
Angels’ Eyes & H&C Animal Health maintains the right to refuse or deny a refund or exchange.