Frequently Asked Questions
When pet parents use the full regimen of a treat or powder and a solution or wipe, they usually start seeing results around the three-month mark. Since our products are addressing tear stains from the inside out, it does take some time for your pet's body to adjust.
When pet parents use the full regimen of a treat or powder and a solution or wipe, they usually start seeing results around the three-month mark. Consider eliminating food or treats that have corn, wheat soy, or food coloring. Distilled water is best for drinking water.
Angels' Eyes may reduce the discharge but will not stop it completely.
Angels' Eyes is for long-term use but once the stains are minimized you can use it every other day for maintenance.
Angels' Eye products are recommended by veterinarians around the globe; however, you should contact your own vet regarding your dog's/cat’s individual situation.
All Angels’ Eyes products feature the NASC (National Animal Supplement Council) quality seal. The NASC is a nonprofit trade association whose mission is “to promote the health and well-being of companion animals and horses given animal health supplements by their owners, and to protect and enhance the animal health supplement industry.”
All Angels’ Eyes products are Made in the USA with most being manufactured in Sunrise, Florida
Most purchases leave our warehouse within 2 business days of receipt of your order. Orders received Monday – Thursday before noon (EST) will ship out the same day. Orders received after noon (EST) on Friday, Saturday, or Sunday will ship out Monday. Once your order has been processed, you will receive a shipment notification via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice, please check your spam folders.
If you live within the continental United States we have a flat rate of $10.50 for shipping.
Currently, we are only able to ship to addresses within the continental United States (we are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO addresses (AA & AP). International shipping is not available.
You have 14 calendar days from the date you received your order to return or exchange any unopened item for an equivalently priced item or a full refund.
To be eligible for a return or an exchange, your item must be in the original packaging, unused, and in the same condition that you received it. Upon approval, a return label will be provided to you (free of charge) by email to ship the product back to the Company. If you choose your own carrier, you will be responsible for return shipping costs.
To request a return or an exchange, please contact us at firstname.lastname@example.org.
Once a refund is approved, we will initiate a refund to your credit card (or original method of payment). The amount of time it will take for the refund to be credited back to your account will depend on your card issuer’s policies.
For eligible returns or exchanges, a return label will be provided to you (free of charge) by email to ship the product back to the Company.
For refunds, the cost of shipping will not be included in the refund. Shipping costs are nonrefundable.