Frequently Asked Questions
Tear Stain Questions
Tear stains are primarily caused by the oxidation of porphyrins, iron-containing pigments found in excess tears. These pigments, when exposed to air, react and turn a reddish-brown color, staining the fur around your pet's eyes. THese porphyrins may also be found in your pet's saliva, turning the fur around the mouth and paws a reddish-brown, or dirty looking color.
Treating tear stains offers both aesthetic and health benefits. Beyond improving your pet's appearance, it helps prevent bacterial and yeast growth around the eyes, reducing the risk of infection. Additionally, it can alleviate discomfort and irritation often associated with tear stains, leading to a happier and healthier pet.
Product Questions
Yes, Angels' Eyes products are recommended by veterinarians worldwide. However, it's always best to consult your own veterinarian for specific advice regarding your pet's individual needs.
No, there are no antibiotics in our products. You do not need a prescription for your dog or cat to get Angels' Eyes. The active ingredients in Angels' Eyes are a proprietary blend composed of natural antioxidants and helps support the normal inflammatory response.
While all pets are different, it is typical to see results as early as four weeks, but on average between 6-10 weeks, when using the full regimen of the Chews or Powders alongside the Tear Stain Wipes or Solution. Since our products are addressing tear stains from the inside out, it does take some time for your pet's body to adjust and rebalance, during this time the Wipes and Solution will help prevent excess tears and saliva from staining the fur.
If you've used our full regimen for three months and haven't seen improvement, consider adjusting your pet's diet. Certain ingredients like corn, wheat, soy, or food coloring can trigger allergies and worsen tear staining. Switching to distilled water may also help, as tap water minerals may contribute to the issue. If you still do not see a change, we recommend you speak to your veterinarian to ensure there are no underlying eye issues.
Chews & Powder Questions
Angels' Eyes ingestibles work by targeting the root cause of tear stains internally. They use a proprietary blend of antioxidants to bind with iron and magnesium in your dog's tears, preventing future discoloration. This internal approach, combined with our topical treatments, helps maintain clear, bright eyes and a beautiful coat.
While Angels' Eyes is intended for long-term use, once the stains are under control, you can consider reducing the frequency to every other day for maintenance.
Most customers find it easiest to mix Angels' Eyes Powder directly into their pet's food once daily during or after mealtime. Some people may mix it with a small amount of baby food, cottage cheese, yogurt, peanut butter, sugar free apple sauce, etc, to increase acceptability.
Yes, you will want to give Angels' Eyes Powder or Chews every day but once the stains are under control you can try to use it every other day for maintenance. Please see the packaging for exact dosage and instructions.
For pets weighing 14 pounds and under, administer ¼ teaspoon daily. Dogs weighing between 15 and 49 pounds should receive ½ teaspoon daily, while those over 50 pounds require 1 teaspoon daily. Measuring scoops are provided in each Powder product.
Solution & Wipes Questions
Angels' Eyes Tear Stain Solution helps wash away mucus secretion, discharge, and excess tears that cause stains. Use daily to keep the eye area clean and reduce the risk of irritations and itching caused by foreign matter. Our unique formula requires no rinsing. Use daily or as needed for best results.
For stubborn stains, use Angels' Eyes Gentle Tear Stain Wipes to gently wipe away excess tear stains and debris in an easy and convenient way.
You may use Angels’ Eyes Gentle Tear Stain Wipes or Solution on your cat or dog’s area around the eyes, mouth, nose, and paws as long as it is used for external use only.
Eye Wash & Lubricant Questions
Angels' Eyes Multi-Purpose Sterile Eye Wash helps reduce irritation from debris, dryness, and allergies, fights bacteria, and eases the effects of excessive tearing.
Boric acid in Angels' Eyes Multi-Purpose Sterile Eye Wash soothes irritated eyes and helps remove pollutants like smog, chlorine, or other chemicals.
The Angels’ Eyes Multi-Purpose Sterile Eye Lubricant helps relieve irritation, acts as artificial tears, soothes dry eyes while creating a protective barrier. Daily use keeps the eye clear of discharge and may help prevent tear staining.
For best results, flush affected eyes with Angels’ Eyes Multi-Purpose Sterile Eye Wash before using the Multi-Purpose Sterile Eye Lubricant.
Ear Wipes & Zinc-Otic Ear Treatment Questions
Ear Wipes & Zinc-Otic Ear Treatment Questions
To clean your pet's ears, gently wipe away discharge, wax, and dirt from the outer ear using an Angels' Eyes Gentle Ear Cleansing Wipe. Repeat with a fresh wipe until clean. These wipes are gentle, free of harsh ingredients, and safe for daily use.
No, there isn't any alcohol in the Gentle Ear Cleansing Wipes.
No, there is no artificial frangrance or dyes in our wipes. They do contain chamomile and aloe, so they do have a slight clean smelling aroma.
Angels' Eyes Zinc-Otic Ear Relief Treatment is a scent free, non-staining formulation that helps elinimate and infection causing bacteria and yeast. It also helps calm sensitive and painful ears and helps resolve itching. Our natural complexed Zinc and Amino Acid formula may be used for acute and chronic outer ear infections.
Angels' Eyes Zinc-Otic Ear Relief Treatment may be used for acute and chronic outer ear infections. However, always consult your veterinarian before use, especially for persistent or worsening ear infections.
Sea Sticks Questions
Seaweed is a superfood for pets. Brown seaweed supports digestive health, reducing porphyrin production that can lead to tear staining. It also boosts immunity and fights inflammation. Red seaweed helps reduce internal inflammation, another factor in tear staining. Beyond being another tool to combat tear staining, Seaweed also has several other beneficial properties such as: Prebiotic & Digestive Support, Metabolic Support, and promotes Dental Health thanks to its natural plaque fighting enzymes.
Angels' Eyes Sea Sticks Dog Treats are Grain-free, Gluten-free, and are plant-based.
Yes, Sea Sticks are a daily treat, and while they are a beneficial part to your tear stain regimen, they are not meant to replace our Tear Stain Supplements.
To ensure your dog gets the right amount of nutrients, choose the appropriate Sea Stick size based on their weight. For dogs weighing up to 22 pounds, opt for the Small size. Medium dogs between 22 and 44 pounds should go for the Medium size. And for large dogs over 44 pounds, the Large size is the perfect fit.
Shipping Questions
Most purchases leave our warehouse within 2 business days of receipt of your order. Orders received Monday – Thursday before noon (EST) will ship out the same day. Orders received after noon (EST) on Friday, Saturday, or Sunday will ship out Monday. Once your order has been processed, you will receive a shipment notification via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice, please check your spam folders.
If you live within the continental United States we now offer free shipping.
Currently, we are only able to ship to addresses within the United States. International shipping is not available.
Returns Questions
You have 30 calendar days from date you purchased from AngelsEyesOnline.com. To be eligible for a return and full refund, your item must be in the original packaging, unused, and in the same condition in which you received it. Sale items can only be refunded for the amount paid per the relative sale price.
All opened items may be eligible for an exchange of equal or lesser value if they are defective, damaged, or you are unsatisfied with the product.
To inquire about a refund or an exchange, please email us at info@angelseyesonline.com.
Upon approval, return instructions will be provided.
For items not purchased on AngelsEyesOnline.com, returns or exchanges must be completed through the retailer and is subject to the sellers’ return policy.
Angels’ Eyes & H&C Animal Health maintains the right to refuse or deny a refund or exchange.